Contact Info / Technical Support
DX Engineering now offers direct telephone ordering as an alternative to ordering on the web, as well as e-mail and telephone support for your technical questions, answered by experienced representatives.

Phone Orders: (800)-777-0703
8:30a-4:30p US/Eastern M-F
1230 to 2030 UTC (March-October)
1330 to 2130 UTC (November-February)

Phone Tech: (330)-572-3200
8:30a-4:30p US/Eastern M-F
1230 to 2030 UTC (March-October)
1330 to 2130 UTC (November-February)

Email Customer Service and Tech Support: dxengineering@dxengineering.com

Fax Orders: (330)-572-3279
24 hours a day

Mailing Address:

DX Engineering
PO Box 1491
Akron, Ohio 44309-1491

How Are We Doing?

We are really interested in knowing how you feel about DX Engineering.  Mail in your comments - good, bad, great, just so-so, or whatever - to the address above......or email:  president@dxengineering.com

Ordering

Currency for all prices and transactions are US Dollars.

Please note that there is a $20.00 minimum order not including tax & delivery charges.

Our standard domestic shipping carrier is UPS.  Orders for in-stock items processed on a business day before 4:00 pm Eastern time are shipped the same day by UPS.  Orders for in-stock items processed after 4:00 pm or on weekends/holidays are shipped the next business day by UPS.  Other carriers are available as presented in your shopping cart.

    

DX Engineering accepts the following form of payments:

• VISA, MasterCard/Maestro, American Express, and Discover Credit Cards
• Paypal
• Credit Card Company Debit/Gift Cards
• Money Orders and Certified Checks
• Bank Account Transfers
• DX Engineering Gift & Prize Certificates
• Personal Checks (order ships after check clears)

Domestic U.S. Shipping
Shipping charges are provided in your shopping cart.  You may change the items in your cart to see how different shipping weights and methods change the shipping costs.  When you check out, your order will automatically be processed for immediate shipment.  Typical UPS transit times may be estimated from the map below.  Transit days do not include Saturday or Sunday.

DX Engineering shipping charges include all costs required to ship your order.
 
Customer Pickup
Prepaid orders may be placed for customer pickup from our Tallmadge, Ohio facility.  There are no shipping or handling charges for pickup orders, but these orders are subject to Ohio Sales Tax.  For Customer Pickup availability, contact us at (800)-777-0703.  PayPal payment is not available for pickup orders.

Domestic Backorders
Items not in stock may be ordered and will be backordered - to be shipped as soon as they become available.  No charges will appear on your credit card until shipment is actually made.

Domestic orders with mixed items (in-stock and not in-stock) will be split.  All in-stock items will be shipped immediately via your selected carrier and shipping cost will be charged as if the entire shipment was complete.  Backordered items will be shipped via your selected carrier when they become available with no additional shipping charges - saving you the extra costs involved with two separate shipments.

Only items shipped will be charged to your credit card.  Backordered items will be charged when they are shipped.

International Shipping
Shipping methods and estimated shipping costs are available during online shopping. Place products of interest into your online CART by clicking the "Add To Cart" shopping basket button shown next to the price of each product. At any time during shopping you may click the VIEW CART button at the top of the page to see the items in your CART. By selecting a destination country, the cart view page will automatically display each available shipping method and its estimated costs. Carriers include UPS, DHL and US Postal Priority Mail International and Express Mail International if available for your selected items and your country. The addition or removal of items from your CART will adjust the displayed shipping estimates.

Shipping costs displayed are only the cost of shipping your order to you.  Each country has different fees and taxes associated with the importing of goods.  Any additional tax, duty or fees which may be assessed at time of entry into your country are your responsibility.
  
After you are finished shopping and are ready to purchase you will be required to enter your address information by clicking the CHECKOUT button. You will be prompted to finalize your shipping selection and you may then enter your credit card payment safely and securely. Accepted online payment methods are VISA, MasterCard/Maestro, Discover and American Express.
  
PayPal is presently accepted only for domestic U.S orders.  Please feel free to contact us with any shipping inquiries prior to ordering.

Orders for items that are in stock will be processed within one business day. Orders containing an out-of-stock item will be held, if a complete shipment can be processed within 5 business days. If the out-of-stock item will not be available within 5 business days, you will be contacted immediately by e-mail to request your choice of waiting for a complete shipment or sending the partial order at additional shipping cost.

Orders containing items prohibited from shipping by the United States, the destination country or by shipping carrier regulations must be amended or will be rejected.

Sales Tax
Orders picked up, or shipped to an Ohio address, will be taxed at 6.50% on the total of merchandise and shipping.

Returns
DX Engineering does not have a trial or evaluation period for new equipment.  If you're not satisfied within 10 days of receiving your purchase, contact our Customer Service department to discuss your options.  For new, unopened products, and after our inspection and verification, we will send the purchaser a refund check - or issue credit to the original credit card used for the purchase - for the full amount of the merchandise.  Items which you have opened will be inspected for missing parts, packaging and item appearance, and may be subject to a restocking or repackaging fee.  Send it postage-paid to the address below with a copy of your receipt and a note explaining the reason for return.  Items without documentation may be returned to you. 

DX Engineering
ATTN: Returns Department
1200 Southeast Ave.
Tallmadge, OH 44278

No returns on special-order products, items drop-shipped from the manufacturer, books or computer software.

Repairs
We can, in most cases, perform repair service on out-of-warranty DX Engineering items produced in our facility. Cost of repairs is based on a labor rate of $60.00 per hour, and total cost is estimated before repair work is done. In some cases (like lightning damage) repairs may not be cost effective.
 
Contact DX Engineering Customer Service to discuss the repairs needed and to receive instructions for shipping the item(s) to us.

Repairs to DX Engineering-produced items are warranted for a period of 90 days against defects in materials and workmanship only to the extent of the service work performed.

Privacy
Your privacy is important to us. All of your customer information, including credit card and contact information submitted online, is encrypted using Verisign-certified technology to ensure your privacy and not shared with any other company. 

Website-related Problems?  If so, contact: webmaster@dxengineering.com your website problem will be addressed and you will receive a follow up email the very next business day.  For technical or order-related information, contact: dxengineering@dxengineering.com

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